“TIGMOO PRO” Privacy Policy for  Delivery Partners and Drivers
 
 
Effective Date: [1st Dec 2019]
Last Updated: [1st Jan 2025]
 
 
Privacy Disclaimer:
 
“Tigmoo pro” is an applicationg specifically designed & developed for employees, delivery partners and drivers to access orders from “TigmPo Eats” platform. In order to do so “Tigmoo Pro” App will need access to your precise location in fore and background even when application is close, Application will have access to your location. “Tigmoo Pro” App also require access to your contacts for initiating calls to the company or customers. Please go through the privacy policy & terms of use carefully before you install “Tigmoo Pro” App.
 
 
VKMJ Logistics Solutions Limited T/A “Tigmoo Eats” (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of our delivery partners and drivers (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use “TIGMOO PRO” our ride-hailing and food delivery mobile application (“App”).
 
By using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using the App immediately.
 
1. Information We Collect
 
We collect the following types of information:
 
1.1 Personal Information
            •           Name, date of birth, gender, and profile picture
            •           Contact details (phone number, email address, mailing address)
            •           Government-issued identification (driver’s license, national ID, passport)
            •           Vehicle and insurance details
            •           Background check and criminal record information (where required by law)
 
1.2 Financial Information
            •           Bank account or payment details for earnings and payouts
            •           Tax identification or other financial records as required by law
 
1.3 Location and Device Information
            •           Real-time GPS location while using the App
            •           Device model, operating system, unique device identifiers, and IP address
            •           App usage analytics and crash reports
 
1.4 Communications and Customer Support
            •           Call and chat logs with customers and support teams
            •           Feedback, ratings, and reviews received from riders/customers
 
2. How We Use Your Information
 
We use your information for the following purposes:

• To Provide Services: Facilitate ride and food delivery matching, process payments, and offer navigation assistance.
• To Ensure Safety: Verify identity, conduct background checks, and track real-time locations for security.
• To Improve Our Services: Analyze usage trends, troubleshoot technical issues, and enhance app functionality.
• To Communicate With You: Send updates, service alerts, and promotional messages (where applicable).
• To Comply with Legal Obligations: Fulfill tax, insurance, and regulatory requirements.

 
3. How We Share Your Information
 
We may share your information with:

• Customers: Basic details (name, profile picture, and vehicle information) for ride and order fulfillment.
• Service Providers: Third-party payment processors, background check providers, and analytics services.
• Authorities and Law Enforcement: When required by law or in response to legal requests.
• Business Partners: With affiliates and partners for promotions, rewards, or insurance purposes.

 
We do not sell or rent your personal data to third parties.
 
4. Data Retention and Security

• We retain your data for as long as necessary to provide services and comply with legal obligations.
• We implement security measures to protect your data from unauthorized access, loss, or misuse.

 
5. Your Rights and Choices
 
You have the right to:
            •           Access, update, or delete your personal information via the App settings.
            •           Opt out of marketing communications.
            •           Request a copy of your data.
            •           Withdraw consent for data processing (subject to legal and contractual obligations).
 
To exercise these rights, contact us at [[email protected]].
 
6. Updates to This Privacy Policy
 
We may update this Privacy Policy from time to time. Any changes will be posted in the App, and continued use of the service constitutes acceptance of the updated terms.
 
7. Contact Us
 
If you have any questions or concerns about this Privacy Policy, please contact us:
 
[VKMJ Logistics Solutions Limited T/A “Tigmoo Eats”]
[Plot 6392, Dundudza Chisidza Road, Longacres, Lusaka, Zambia]
[[email protected]]
[+260 954448960]